Cove

Cove Card terms of sale

Seller: Cove Technology LLC, 1309 Coffeen Avenue STE 18939, Sheridan, WY 82801, United States. Email support@covewallet.net, phone +1 307-381-6233.

These terms cover buying the Cove Card on this website. Using the card with the Cove Wallet app is covered by the app's terms of use, and your details by our privacy policy.

1. What you're buying

The Cove Card is an NFC smart card for keeping the key to Save, your savings account in the Cove Wallet app. It holds no money itself: your assets stay on the XRP Ledger, controlled by your keys. The app is sold separately through Google Play and the App Store.

2. Pre-orders

  • Cards are sold as a pre-order. We expect to ship in the window shown when you order (currently Q1 2027) and will email you if that changes.
  • You can cancel at any time before your cards ship, for a full refund.
  • Your order is confirmed when your payment is validated on the XRP Ledger and matches the amount quoted for it.

3. Price and payment

  • Prices are in US dollars and shown before you order, with postage per order. An affiliate's code takes $5 off the order (off the cards, never the postage); one code per order.
  • You pay in XRP. We convert the dollar total at the XRP price Cove's wallets show, and hold that amount for 20 minutes; after that, refresh it on your order page.
  • Send the exact amount to the address shown with the destination tag. Without the tag, or with too little, or after the amount expired, we'll check the payment by hand and contact you: we'll ask for the difference or refund it.
  • XRP Ledger payments are final, and the small network fee is yours. We send refunds in XRP, of the amount we received, to an address you give us.

4. Delivery

  • We ship to the countries offered on the order form. Import duties and taxes in your country, if any, are yours.
  • We'll email you a tracking number when your cards ship. If a parcel is lost, contact us and we'll replace it or refund you.

5. Returns

  • You can return cards within 30 days of shipping for a refund of the cards' price. Contact us first and we'll tell you where to send them.
  • Before you return a card you've used, move your assets out of Save and erase the card in Cove. We erase every returned card and never resell it.
  • If a card arrives faulty, or stops working in normal use, contact us and we'll replace or refund it, including postage.
  • Nothing here limits your rights under the consumer laws where you live.

6. Using the card safely

  • Only use a Cove Card you received from Cove, and set it up yourself, holding it to your own phone.
  • Keep the card and its PIN apart, and keep your written recovery keys somewhere else again.
  • The card is one key of several. Losing it isn't losing Save: your phone and your Save recovery key bring Save back, as the app explains.

7. Liability

The card doesn't hold or control funds by itself, and Cove never holds your keys or your money. Our responsibility for the card as a product is limited to replacing it or refunding what you paid for it, except where the law doesn't allow that limit. Use of the app, including any loss of funds, is governed by the app's terms of use.

8. Contact

Questions about an order: contact form (choose "Cove Card order"), or support@covewallet.net with your order number.